1. Overview
This Fees & Payments Policy explains the fees you pay to use Stemfra, and how they are billed and collected. It is part of our Terms of Use. By creating a Stemfra site or using our services, you agree to this policy.
Stemfra gives you a professional website with built-in booking and an AI Front Desk at no upfront cost: no setup fee, no monthly fee, and no contract. In return, we earn a flat 5% commission on the sales you make through your Stemfra site. We only earn when you do.
2. What the commission applies to
The 5% commission applies to the sales made through the Stemfra website we build and manage for you, including:
- Online bookings paid on your site.
- In-person and at-visit sales that you mark as collected in your dashboard.
- Memberships, class packs, and drop-ins.
- Product and package orders.
The commission applies to these sales whether the customer is new or an existing client of yours. It is a flat rate on the revenue transacted through your Stemfra site, and it does not depend on who referred the customer.
Recording at-visit sales. You mark at-visit sales as collected in your dashboard when the customer pays. So that records stay accurate, a booking for a paid service that has not been marked collected, and has not been marked as cancelled or a no-show, within 24 hours of its scheduled time is automatically recorded as collected and counts toward that month's commission. This only ever applies to bookings for a priced service that were confirmed or completed. If a booking did not happen, mark it as a no-show or cancellation and it is never counted, even if it was already auto-recorded. You can adjust any booking at any time, and refunds reverse the commission as set out below.
The following are excluded from the commission:
- Tips, which are not service revenue.
- Taxes you collect on a sale.
3. Platform fee and processing fee are separate
Your 5% is the Stemfra platform commission. When card payments are enabled on your account, the payment processor charges a separate processing fee (roughly 2.8% plus $0.30 per transaction), shown as its own line. We never blend the processing fee into our 5%.
Card processing is not active yet. Until it is, you take payment on your own existing rails and mark sales as collected in your dashboard, and only the 5% commission applies.
4. How you are billed and how you pay
- We total your commission once a month, based on the sales recorded through your Stemfra site.
- You receive a single monthly invoice showing the amount due, our bank details, and your payment reference.
- You pay by bank transfer (ACH, wire, or SWIFT) to the account on the invoice, quoting the payment reference. Transfers that carry the reference are matched and confirmed automatically, usually within a business day of arriving.
- If your payment has not been confirmed, use "I have paid" on the invoice in your dashboard and we will check for it. We only ask for a receipt when a payment cannot be matched.
- Automatic billing (a card or ACH mandate on file) will be offered later. Until then, payment is by bank transfer.
5. Refunds and adjustments
- If you refund a customer for a sale, the 5% commission on that sale reverses. You are not charged commission on a sale that did not stand.
- If the service you deliver differs from what was booked (for example, a different treatment or price), the commission is calculated on what you actually delivered.
- Commission fees are otherwise non-refundable.
6. Late or missed payment
Invoices are due by the date shown. If an invoice is not paid, we may pause your site and services until the balance is cleared. We will always reach out before taking any action.
7. Changes to these fees
We may update our fees or this policy from time to time. If we do, we will give you reasonable notice, and the change will apply to sales made after it takes effect.
8. Contact
For any questions about your invoices or this policy, contact us at:
Email: [email protected]
STEMfra
8 The Green, Ste B
Dover, DE 19901
United States