1. Overview
This Refund Policy explains how refunds and adjustments work for the invoices Stemfra LLC ("Stemfra") sends you. It covers managed website subscriptions and custom software invoices. Stemfra AI subscriptions are coming soon and are not currently available to purchase. It should be read together with our Fees & Payments Policy, which describes the fees for each product and how they are billed.
If you have any concerns about a charge or an invoice, please contact us at [email protected] and we will work with you to reach a fair resolution.
2. Subscriptions and custom projects
The website trial requires no payment. Choosing not to continue after the trial does not create a subscription charge. Cancelling a paid website subscription stops future renewals; service continues through the paid period. Contact us about a disputed charge or a refund request.
Custom-project refunds and cancellation are assessed against the agreed scope, payment milestones, and project agreement. This policy does not introduce a blanket refund entitlement or replace that agreement. Refunds you give to your own customers are separate from your Stemfra subscription.
3. Domain purchases
If you buy a domain name through your Stemfra dashboard, it is billed at the price shown before you confirm. Domain registrations cannot be refunded once the registration is complete, because the registry does not release the fee. If you registered the wrong name, contact us straight away and we will do what the registry allows.
4. Disputing an invoice
Your invoice identifies the service period, milestone, or other charge being billed. If you believe an invoice is wrong, email [email protected] within 30 days of the invoice date with the invoice number and the charges in question. We check them against the applicable service or project records and reply within 2 business days.
When an adjustment is agreed, we issue a credit note against that invoice. If you have not paid yet, the amount due is reduced; if you have already paid, we refund the difference as described in section 5, or apply it as a credit on your next invoice if you prefer. Please contact us before asking your card issuer or bank to reverse a payment: we resolve almost every question within a couple of days, and a reversal raised without contacting us first may lead us to pause your site until it is settled.
5. How refunds are paid
- A refund is always returned to the payment method you paid with. An invoice paid by card is refunded to the same card; an invoice paid by bank transfer is refunded to the account it came from. We do not refund in cash or to a different method.
- Refunds are issued within 5 to 10 business days of being agreed. Your bank or card issuer may take a few more days to show it.
- Refunds are made in the currency of the invoice, for the full agreed amount. Stemfra deducts no fee from a refund.
- A refund to a card can be made up to 120 days after the charge. After that, an agreed amount is applied as a credit on your next invoice or paid by bank transfer.
6. Contact
For any billing or refund queries, contact us at:
Email: [email protected] or [email protected]
Address:
Stemfra LLC
8 The Green, Ste B
Dover, DE 19901
United States